So, Saturday was supposed to be the beginning of my long awaited vacation. I used my United miles to book a Business class star alliance award ticket CLT-EWR-FRA-PRG.
CLT-EWR was US Airways and everything else was Lufthansa.
CLT-EWR was delayed 1.5 hours due to mechanical issues meaning I would miss my EWR-FRA flight. I called US Airways and they said my ticket was under airport control. I deplaned and went to the gate and they brushed me off to special services. The special services guy screwed up my ticket in such a way that after 3 calls to United, 2 calls to US Airways, talking to a supervisor at Lufthansa and a US lounge agent no one could figure out how to get my business class ticket back into business. The United phone agents were all excellent. The US phone agent quickly brushed me off saying economy is all I deserve. The US lounge agent was excellent, but at that point I really just wanted to get to Europe so I kept the Lufthansa CLT-MUC-PRG flights in economy.
US Airways claimed that when they push a ticket to another carrier for mechanical reasons they can only send it as economy.
The economy seats on Lufthansa are not comfortable for international travel, but at least they do have seat back entertainment systems.
Now I’ve lost a day of vacation and no one can prove that my return wasn’t messed up as well. US and Lufthansa list it as economy as well, while United says they still control that ticket and it is indeed still business…
Needless to say I will be requesting miles back.