This week, for the first time, I have encountered a so-called “smart elevator.” What is this? So I type the floor I want to visit instead of pushing an Up or Down button and then choosing a floor. OK… great. But what about when you are planning on going to the lobby but then a…
IHG
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Hotel Cancellation Fail
I had a reservation at a Holiday Inn Express last week for Thursday and Friday. On Monday I received a call saying they were unable to honor my reservation so I made a reservation at another hotel. On Thursday I got 2 more calls from the hotel reinforcing that they were unable to honor my…