Misdirected Service Recovery
Service recovery is very important in the hospitality industry, but what do you do when you didn’t actually complain? I got an email from the general manager of a hotel I stayed…
Hotels
Weekly Recap: July 8 and July 15
Doing a two-fer to get back on schedule. If I’m erratic in posting this it’s because I’m burnt out and don’t really want to talk about travel. July 8 – Worst travel…
Marriott and United Team Up
After an ominous tweet last week that got many bloggers worried it seems that United announced something that isn’t entirely bad news: USA Today: Marriott and United will announce today a partnership…
Weekly Recap: July 1
Sunday: Flew from CLT-ORD-DEN. This was the flight from my non-stop pricing rant where the non-stop was $1900 and the direct was $404. Ate dinner at the Old Chicago in Greeley and…
Airlines | Hotels | Marriott | US Airways | Weekly Recap
Weekly Recap: Week of June 24
Monday: I thought this week was finally going to be the week I visit Maine to knock my states unvisited down to 24, but oh well. I’ll make it there one of…
Official Third Quarter Hilton Promo
It’s live: COUNT DOWN TO YOUR NEXT GETAWAY THREE TIMES FASTER EARN DOUBLE OR TRIPLE POINTS ON YOUR NEXT TRIP. Get to your next getaway three times faster with the Hilton HHonors™…
Travel tip, close your shades!
I guess one thing people forget when they are at a hotel is that if you can see out the window, someone else can see in. I have in my profile to…
Hilton Q3 promo (almost)
From Loyalty Lobby Hilton HHonors is about to launch their next promotion “Triple Your Trip” that is valid for stays between July 9 and September 30, 2013. You will receive double Hilton…
Airlines | Delta | Hilton | Weekly Recap
Weekly Recap: Week of June 10
Sorry for the delay on this. Using “schedule post” only works when you actually write this before you want to post it. My travel has slowed down a bit and been replaced…
Mid week comic relief
Here are some funny videos to help you all through the week. It is crunch time at my real job so I apologize for less content until July 1, but I will…